Legal questions visitors ask us most
We keep transaction records and ID verification details for seven years for compliance. Personal data like your email and phone are anonymised within 30 days. You can request a full data export before closure via your account settings or support chat.
When you request a payout, we check your payment method (DANA, OVO, GoPay, QRIS or bank account), confirm your ID matches our records, and scan for duplicate accounts or fraud flags. Verification takes 10–30 minutes; once cleared, funds transfer instantly.
Yes. Deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end. We don't store wallet credentials—only a one-time payment token. Your balance appears in your demoslit wallet within seconds of the transaction completing on the payment app.
Absolutely. Go to Legal & Privacy in your account settings and select 'Request Data Export'. We'll compile your name, email, phone, deposit and withdrawal history, and device logs into a file and send it to your registered email within seven business days.
Log in to your account and check your transaction history. If a deposit or withdrawal looks wrong, contact support chat or email with your account number and the date of the transaction. We'll investigate and either reverse it or explain the charge within 14 days.
When you open your account, we show you which game categories and betting types are available in your region. Some slots, live tables and sportsbook markets depend on local law. Your lobby updates automatically if access rules change.
We keep all transaction records—deposits via DANA, OVO, GoPay, QRIS and withdrawals—for seven years as required by applicable regulation. Account login logs and IP addresses are kept for 12 months. You can download your history anytime from your account ledger.
